Friday, January 26, 2007

Great Hospitality Comes from Doing What You Love

For Win Baker, innkeeper at the Cliffside Inn in Newport, Rhode Island, afternoon tea is an epicurean delight. Named one of the 20 best in American, his inn's teas are intimate, unique, and unforgettable. You feel the Victorian tea room and this Guilded Age mansion are your own home.

Win's father opened the Cliffside Inn as an upscale, lavishly outfitted luxury inn. Win carries on the Baker flavor of hospitality built around Victorian architecture, unique antiques, and the artwork of Beatrice Turner, who once lived in the mansion. Her paintings adorn the walls of every room, and Win enjoys telling guests about her enigmatic and tragic story.

"I love people and good stories, and innkeeping is a great way to get a lot of both," Win explains. Formerly a Silicon Valley entrepreneur involved in starting three technology companies, he sees similarities between that experience and his current one. "Both types of businesses are very focused on the customer," he adds, "and both require having a unique vision and style, seeing it through, and growing it."

While the Cliffside Inn remains Win's "main baby," he has expanded his innkeeping, now serving as Group President of the Legendary Inns of Newport, which also include Adele Turner Inn and Abigail Stoneman Inn. He sees Cliffside's membership in DINE as an asset to his endeavors.

"Colleagues with similar, high-end properties that offer guests a luxurious experience make for a great group. Whether coming up with new hospitality ideas or better ways to run the business, my DINE colleagues are a true source of information and inspiration."

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